Bluepeak aims to ensure that customers receive their orders in satisfactory condition. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible with your order details and supporting photographs or videos where required. Refunds or replacements are subject to product eligibility, inspection, and approval by Bluepeak. Products must generally be returned in their original condition, with original packaging and accessories where applicable. Refunds will be processed using the original payment method where possible and may take additional time to appear depending on the payment provider or financial institution. Certain products may not be eligible for return or refund due to their nature, condition, special-order status, or other applicable restrictions. B2B and wholesale orders may be subject to separate return, refund, or commercial terms agreed at the time of purchase. Bluepeak is not responsible for delays or losses caused by incorrect customer information, misuse of products, unauthorized modifications, or circumstances outside our reasonable control. This Refund Policy should be read together with our Terms of Service, B2B and Wholesale Policy, and Shipping and Delivery Policy.